Fluent Support Abilities
Fluent Support exposes its helpdesk ticket, response, customer, and reporting operations as MCP abilities, letting an AI agent triage queues, read and reply to tickets, manage tags/saved replies/customers, and pull support analytics directly from a WordPress helpdesk.
25
Total
10
Read
15
Write
Requires the Fluent Support plugin with its built-in MCP module turned on (Settings > MCP; the server ships disabled by default) on WordPress 6.9+, since abilities are registered only when wp_register_ability() exists, plus a WP MCP adapter (e.g. FluentHub or the standalone MCP Adapter plugin) to expose the dedicated fluent-support MCP server. Every request additionally requires a logged-in WordPress user holding Fluent Support agent access (PermissionManager::canAccessTicketRoutes) on top of the ability-specific fst_* capability listed per ability below. merge-tickets and list-workflows additionally require Fluent Support Pro to be active.
Add Internal Note
Writefluent-support/add-internal-note
Add an internal note to a ticket, visible only to agents, not the customer.
Add or Remove Ticket Tags
Writefluent-support/tag-ticket
Add or remove tags on a ticket, optionally creating new tags by name in the same call.
Assign Ticket to Agent
Writefluent-support/assign-ticket
Assign a single ticket to a specific agent.
Bulk Ticket Action
Destructivefluent-support/bulk-action
Close, assign, or tag up to 50 tickets at once, more efficiently than looping individual calls.
Close Ticket
Writefluent-support/close-ticket
Close a ticket, optionally sending a final reply and/or an internal note first.
Create Saved Reply
Writefluent-support/create-saved-reply
Create a new saved/canned reply for reuse across tickets.
Create Support Ticket
Writefluent-support/create-ticket
Create a new support ticket on behalf of a customer, auto-creating the customer if needed.
Create Ticket Tag
Writefluent-support/create-tag
Create a new ticket tag for categorization and reporting, without attaching it to a ticket.
Delete Saved Reply
Destructivefluent-support/delete-saved-reply
Permanently delete a saved reply.
Delete Ticket
Destructivefluent-support/delete-ticket
Permanently delete a support ticket and all its responses, attachments, and metadata.
Get Agent Mentions
Read-onlyfluent-support/get-mentions
Get tickets where you've been @mentioned in internal notes or replies.
Get Customer Tickets
Read-onlyfluent-support/get-customer-tickets
Get a customer's tickets by email, name, or ID — the go-to for "show me tickets from [customer]".
Get Support Context
Read-onlyfluent-support/get-support-context
One-call session starter: your identity, queue, tickets needing attention, and reference data.
Get Support Insights
Read-onlyfluent-support/get-support-insights
Get performance analytics: response/resolution times, waiting durations, and per-agent stats.
Get Ticket Activity Log
Read-onlyfluent-support/get-ticket-activity
Get the activity timeline for a ticket — creation, responses, status changes, and assignments.
Get Ticket Details
Read-onlyfluent-support/get-ticket
Get full ticket details with the conversation thread, customer history, and integration/CRM data.
List Saved Replies
Read-onlyfluent-support/list-saved-replies
List your saved/canned replies, optionally filtered by search text or product.
List Support Tickets
Read-onlyfluent-support/list-tickets
List and filter support tickets with triage signals like who spoke last and reply counts.
List Workflows
Read-onlyfluent-support/list-workflows
List automation workflows to see what automatic actions are already configured.
Merge Tickets
Destructivefluent-support/merge-tickets
Merge duplicate tickets into one target ticket; the merged tickets are deleted.
Reopen Ticket
Writefluent-support/reopen-ticket
Reopen a closed ticket, setting its status back to active and clearing its resolved date.
Reply to Ticket
Writefluent-support/reply-to-ticket
Send a customer-visible reply on a ticket, optionally assigning and/or closing it in the same call.
Search Customers
Read-onlyfluent-support/search-customers
Search for customers by name or email, returning profiles with location and ticket counts.
Update Saved Reply
Writefluent-support/update-saved-reply
Update an existing saved reply's title, content, or product scope.
Update Ticket Properties
Writefluent-support/update-ticket
Update a ticket's title, priority, status, product, mailbox, or assigned agent.
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